Hello All, Just wanted to say it was lovely to meet you all yesterday, and thank you for showing us around and explaining everything so well. It’s a pretty amazing setup!
Very grateful for your fabulous service and impeccable communication skills and all the useful advise you give. Can’t rate Kirsty and Charlie highly enough honestly – they put up with a lot with all my emails!!
Thanks again and look forward to meeting you all again soon hopefully x.
Our first few months of working with JEM have been an absolute pleasure. As an established e-commerce brand, we’ve tried other fulfilment houses. The first was too big and impersonal; the second was too small and inexperienced. JEM’s operation is highly professional and extremely efficient, and is combined with the personal touch, resulting in an excellent level of service that cannot be faulted. As Goldilocks would have said, this one is just right!
In 2019 Science Museum started the procurement tender for the fulfilment of our ecommerce business, during this process we identified many fulfilment providers with one of them being JEM. From the first contact with the team we found them very knowledgeable and enthusiastic about their business. During the long tender process with many questions from us to JEM they answered them very quickly and professionally. During a site visit to JEM, during the tender process, we found the whole operation fantastic and professional, done with the whole team so polite and welcoming. They pulled out all the stops to impress us!
In May 2019 we had no hesitation to appoint JEM as our new fulfilment provider for Science Museum Ecommerce business, JEM have always been willing and looking at ways to support and grow our business, helping it go from strength to strength. Due to delays in the launch of our Ecommerce platform we weren’t able to launch the full online fulfilment service with JEM, but the team at JEM worked very closely with our ICT & Ecommerce teams to integrate all our processes starting right from customer order to fulfilment and stock updates.
We have also sent all our bulk storage for our onsite Retail stock at the Science Museum, all done with efficiency from the JEM team on site.
I would have no hesitation recommending JEM to anyone looking for new fulfilment providers or bulk storage, their knowledge and passion is second to none. I look forward to many positive years of business with JEM.
As our business expanded in 2006 we decided that the processing of orders in house was proving very time consuming and we began our search for a Fulfilment House. JEM Fulfilment Services were chosen and we have remained with them ever since. JEM provide the e-commerce back end to our main trading site so the order integration with their systems was seamless. This also enables us to promote last minute special offers and vary selling prices as we choose without the need to have a programmer make expensive changes. We have a permanent fixed area of warehousing and, by appointment, we are free to come and go as we please to sort our stock.
We usually deal with Bryony Pritchard, JEM Marketing’s Senior Account Manager for day to day management and any queries we have are dealt with speed and efficiency. As we expand our range we look forward to working with JEM Marketing into the future
Lin and Leo
“We needed to find a reliable fulfilment house that was happy to deal with small volumes without imposing huge management fees. We sell a micro current device to aid suffers from back pain and other pain related injuries and wanting to give our customers a reliable daily service.
We found that the JEM Fulfilment House was perfectly placed to achieve this at a reasonable cost. JEM handle all aspects of fulfilment for us from order processing be it on the phone, post or Internet and their reporting and payments are totally reliable and accurate. The fact that I have remained with them since 2002 is testament to their proven track record of excellent service at all levels. I would recommend their services to anyone requiring a professional Fulfilment House”.
“In direct conjunction with the Daily Express Group, we embarked on a massive promotional campaign for our unique slip on shoes for ladies called Butterfly Twists.
Our initial idea was simply to advertise the shoes as single pairs that totalled no more than 21 variables, three sizes, seven colours. We were put in touch with JEM Fulfilment House by the Daily Express as their chosen fulfilment centre and JEM suggested that more revenue would be earned if Butterfly Twists were also offered in pairs at a discount as well as singles at standard price.
To date far more orders have been purchased in pairs and clearly this was a good move. Our overall volumes are well up on what would have been sold had we just offered single units. We did have concerns about the literally hundreds perhaps thousands of variables that would now be required but the JEM computer systems can handle this with ease and all we need to do is send them the stock based on the initial 21 variables.
The JEM warehouse packers at JEM sort it out the delivery upon arrival. In addition, and as this is a joint promotion with the Express, JEM also manage the total finance of the venture and make payments to us and the Express retaining their fulfilment charges thereby saving our management and accounting time. We look forward to moving onto the next project with JEM and have no hesitation in recommending services and systems that seem to be able to handle any scenario, no matter how complex”.
“JEM Marketing & Fulfilment Services Ltd have been handling the competition fulfilment side of our magazine publishing business for several years. Professional and utterly reliable, they ensure that we receive the information we need on time and in a user friendly format, whilst being flexible and thoughtful in their responses, reacting to individual circumstances when required and always with a friendly ‘can do’ manner.”
Redan Publishing Ltd.
I thought I would write to you to thank both you and your team for the great work you have done in taking on our web customer services.
The timeline was very tight with May 1st being a real push to get our IT sorted and files moving as they should.
It was quite a leap of faith for us to hand our reputation over to a third party and I could not be happier with the way it has all been handled. Positive Feedback from consumers is often hard to find, we all hear about the things we do wrong but very little when it goes as planned, however our Facebook account does show the move to be a positive one.
I would like you to convey to your team my thanks for all their hard work and look forward to hearing more positive news on the quality of service JEM offer our consumers.
Oneida International Ltd
JEM have a great understanding of our audience and are constantly bringing on great new products. They have no trouble accommodating any changes in a speedy manner and understand the ever changing nature of the paper, making them really easy to work with.
Northern & Shell.
“Setting up a business in the UK, while living in Australia has many challenges. One was finding the right fulfilment house to distribute and manage our goods. JEM has never let me down. They have the ability to handle all our company needs, including customer service, packaging and distribution, while still maintaining a personal feel. I have been with them for nearly 5 years and would never look elsewhere. They are like family.”